Tag - Service

The Civil Service, Explained

The civil service is the civilian workforce of the U.S. federal government, currently numbering about 2.2 million employees. These employees perform virtually all the functions of the federal government, from operating our national parks to protecting our national security. Over 70 percent of them work in defense and security-related departments, such as the...

Design an IT Service Model for Customer Satisfaction

Originally published by Automox. Episode Summary This episode of Automate IT with David van Heerden explores the topic of end user happiness and how it relates to automation in IT. David discusses two different approaches taken by ISPs to improve customer satisfaction: a tech-driven automation solution and a people-focused approach. The conversation also delves into...

John Koskinen and William Ruckelshaus to Receive “Elliott L.  Richardson Prize for Excellence in Public Service”

John Koskinen and William Ruckelshaus to Receive “Elliott L.  Richardson Prize for Excellence in Public Service” Post Date: March 01, 2016 WASHINGTON, D.C. – The National Academy of Public Administration (the Academy) today announced that John Koskinen and William D. Ruckelshaus will receive the Elliot L. Richardson Prize for Excellence in Public...

National Academy of Public Administration Hosts Forum on Risk Management for Shared Service Providers

National Academy of Public Administration Hosts Forum on Risk Management for Shared Service Providers Post Date: May 05, 2016 WASHINGTON, D.C. – The National Academy of Public Administration (the Academy), in partnership with Ernst & Young LLP (EY), this week hosted a forum on Shared Service Providers and the Risks That You Should Be Thinking About—a Conversation...

2016 George Graham Award for Exceptional Service to the Academy Awarded to Jonathan D. Breul

2016 George Graham Award for Exceptional Service to the Academy Awarded to Jonathan D. Breul Post Date: November 17, 2016 WASHINGTON, DC — The National Academy of Public Administration (the Academy) today honored Jonathan D. Breul for his contributions to the Academy with the 2016 George Graham Award for Exceptional Service to the Academy, which was awarded...

How does evidence-based decision-making help enhance the public service experience?

How does evidence-based decision-making help enhance the public service experience? Post Date: May 10, 2017 By: Demetra NightingaleCareer civil servants are the foundation of government. Rules and procedures ensure consistency and compliance with laws. But the large federal bureaucracy also creates some unpleasantness that can lead to inefficiencies–such as an...

NASA Selects Commercial Service Studies to Enable Mars Robotic Science

Nine companies have been selected to conduct early-stage studies of concepts for commercial services to support lower-cost, higher-frequency missions to the Red Planet. NASA has identified nine U.S. companies to perform a total of 12 concept studies of how commercial services can be applied to enable science missions to Mars. Each awardee will receive between...